CONTACT US

  • For alcohol order support please contact support@accelpay.io.
  • For merchandise order support please contact info@tincupwhiskey.com.
  • Alcohol orders are fulfilled by a licensed, third-party retailer in the AccelPay network.

      SHIPPING POLICY - PRODUCT BUNDLES

      Unfortunately, we are unable to make price adjustments or issue refunds for previous orders to match current promotions and bundles.

      SHIPPING POLICY - PRE-ORDERS

      Pre-orders are advanced purchases made on new and/or limited time products that are scheduled to be shipped at a future date.

      Your credit card will be charged the moment you place your pre-order.

      Pre-ordered products typically ship within 30 business days after purchase deposit. In the event there is a fulfillment delay, our customer service team will contact you via email with a new expected delivery date. Please note that if you combine in-stock and pre-order items into one purchase, all items will be shipped when the pre-order is fulfilled. If you have not received your pre-order and have further questions, please contact our customer service team at support@accelpay.io.

      SHIPPING POLICY - MERCH & SOFT GOODS

      PAYMENT METHODS

      We accept Visa, MasterCard, American Express, and Discover only. Sorry, we do not accept Money Orders or C.O.D.’s for online orders.

      SHIPPING METHODS

      We offer ground and express shipment options via USPS. We can ship to a PO Box and an APO/FPO address if you select USPS Priority Mail. Your entire order must ship to one address. If any items are on backorder, the order will be held so it can ship complete. Please allow 1 business day for your order to process prior to shipping.

      USPS Priority Mail Shipments: Orders shipped USPS Priority Mail are typically delivered within 5 to 7 business days from shipping date. We CAN ship to a PO Box and an APO/FPO address using USPS Priority Mail. No orders are processed on weekends or major holidays.

      USPS International Shipments: Orders shipped USPS International are typically delivered within 10-14 business days, however, there could be delays due to International Customs. No orders are processed on weekends or major holidays.

      SHIPPING CHARGES

      Shipping charges will be displayed at checkout. The charges are based on the shipping method selected, your location and the weight/dimensions of your selected items.